2001-10-12: Comments from GM Platinum
Comments from GM Platinum
Oct 12 2001 12:57PM
This was originally posted to Player Relations at uo.com.
I started playing Ultima Online about 3 and a half years ago. Computer and video games were new to me. I was never really interested in playing them. At first, I was even reluctant to play UO. I had watched friends play the game and couldn’t quite see the point of it. Finally, they talked me into creating a character and giving the game a chance. From that moment on, I realized I had found my greatest addiction ever. I played the game as often as I could, and have made some awesome friendships over the years. For me, the friendships and the fun times are what kept me coming back to the game each day.
After playing for a while I moved on to the counselor program. That was fun for me because it gave me the opportunity to play a game I loved so much on a completely different level, as well as allowed me to give something back to the community by providing assistance to the players. I was in the process of moving back to my home state of Texas when I got word they were hiring Game Masters. Woohoo!!!
I have been working as a Senior Game Master for just over a year now. I know a lot of you are probably not familiar with the role of a Senior Game Master. Your first instinct may be to request one of us if you are unhappy with the answer another Game Master has given you. However, the best place to send any concerns about in-game service is to [email protected] The Senior Game Master is there to manage all the calls that come into the queue, as well as complete various administrative tasks. There are some calls we receive that are extremely important, such as calls about hacked accounts and calls from players who have been scammed. Help requests like these need to get attention immediately, and we do everything in our power to make sure a Game Master goes to these calls as quickly as possible. So, if you get a call from a Game Master asking you to provide more information, it is nothing more than an attempt on our part to make sure that high priority calls get attention as quickly as possible.
I know that often times players do not think that the support staff cares about them. The majority of us play the game too, and we know what it is like to have things go wrong in game while we are trying to play and have fun. It can be frustrating and sometimes upsetting, even more so when the support staff is unable to correct the situation. As I close this, let me leave you with this thought: we do care about the player base, and we strive to make everyone’s gaming experience as enjoyable as possible.